Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Cloudflow LLC ("CloudFlow," "we," "our," or "us") concerning your access to and use of our field service management application, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

2. Use of Services

2.1 Eligibility

You must be at least 18 years old and able to form a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements.

2.2 Account Registration

To access certain features of our Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account

2.3 Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Violate or infringe the rights of others, including intellectual property rights
• Upload, transmit, or distribute any malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use automated systems to access the Services without our permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users without consent
• Use the Services to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any part of the Services

3. Subscription and Payments

3.1 Subscription Plans

CloudFlow offers various subscription plans with different features and pricing. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase.

3.2 Billing and Payment

• Subscription fees are billed in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method on file for all applicable fees
• All fees are non-refundable except as required by law or as explicitly stated
• Payment processing is handled securely through Stripe
• You are responsible for all taxes associated with your subscription

3.3 Price Changes

We reserve the right to change our pricing at any time. We will provide you with at least 30 days' notice of any price changes. Your continued use of the Services after the price change takes effect constitutes your agreement to pay the modified fees.

3.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your subscription will not renew for the next billing cycle
• No refunds will be provided for any unused portion of your subscription
• We reserve the right to offer refunds on a case-by-case basis

3.5 Free Trials

We may offer free trial periods for certain subscription plans. At the end of the trial period, you will be automatically charged unless you cancel before the trial ends. We reserve the right to modify or terminate free trial offers at any time.

4. Intellectual Property Rights

4.1 Our Rights

The Services, including all content, features, functionality, software, and technology, are owned by CloudFlow and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms.

4.2 Your Content

You retain all rights to the content you upload, submit, or store using our Services ("Your Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and process Your Content solely for the purpose of providing and improving our Services.

4.3 Feedback

If you provide us with any feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without any obligation to you.

5. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your data and privacy. Key points include:

• We implement industry-standard security measures to protect your data
• Your data is encrypted in transit and at rest
• We do not sell your personal information to third parties
• You can request access to, correction of, or deletion of your data
• We comply with applicable data protection laws including GDPR and CCPA

Please review our Privacy Policy for detailed information about how we collect, use, and protect your information.

6. Service Availability and Modifications

6.1 Uptime and Availability

While we strive to provide 99.9% uptime, we do not guarantee that the Services will be available at all times or will be uninterrupted or error-free. We may need to perform maintenance or make updates that temporarily affect availability.

6.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

7. Termination

7.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting our support team.

7.2 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination:

• Your right to access and use the Services will immediately cease
• We may delete your account and data after a reasonable period
• You will not be entitled to any refund of fees already paid
• Provisions that by their nature should survive termination will remain in effect

8. Disclaimers

We do not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• Any errors in the Services will be corrected

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless CloudFlow, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content or any content you submit through the Services

11. Dispute Resolution

11.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@cloudflowtech.com. We will attempt to resolve the dispute informally by contacting you via email.

11.2 Binding Arbitration

If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms or the Services will be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be held in the United States. You and CloudFlow agree to submit to the personal jurisdiction of the courts located within the United States for purposes of litigating all such claims or disputes.

11.3 Class Action Waiver

You and CloudFlow agree that any proceedings to resolve disputes will be conducted on an individual basis and not in a class, consolidated, or representative action.

12. General Provisions

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

12.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloudFlow regarding the use of our Services and supersede all prior agreements.

12.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.4 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

12.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

13. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not owned or controlled by CloudFlow. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that CloudFlow shall not be responsible or liable for any damage or loss caused by your use of any third-party services.

14. Contact Information

If you have any questions about these Terms, please contact us: