Privacy Policy

1. Introduction

Welcome to Cloudflow LLC ("CloudFlow," "we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management application and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our Services
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name, email address, and contact information
• Company name and business information
• Username and password
• Payment and billing information (processed securely through Stripe)
• Customer and job data you input into our system
• Communications with us

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage, including:

• Device information (type, operating system, browser type)
• IP address and location data
• Log data (access times, pages viewed, actions taken)
• Cookies and similar tracking technologies
• Usage patterns and preferences

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, such as authentication providers (Google OAuth), payment processors (Stripe), and analytics services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Personalize your experience and deliver relevant content
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our policies
• Develop new features and services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Supabase (authentication and database)
• Stripe (payment processing)
• Cloud hosting providers
• Analytics providers
• Email service providers
• Customer support tools

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@cloudflowtech.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Services.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by CloudFlow. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

14. Additional Information for EU and California Residents

14.1 GDPR (EU Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.

14.2 CCPA (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights